Exchange/Return Policy


HOW TO RETURN AN ITEM
 

All of our frames are covered by a 1-year manufacturer's warranty. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase. Call our customer service department at 1-800-808-0895 to find out if the damage is covered under our warranty.

Please do NOT attempt to repair eyewear yourself – we cannot accept products that have been tampered with for exchange under a manufacturer's warranty.

What's Typically Covered What's Not Covered
Lens Defects
  • Cracks not caused by rough handling
  • Peeling coatings
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
Frame Defects
  • Stripped screws
  • Broken nosepad posts
  • Broken or loose hinges
  • Dislodged jewels or logos
  • Oxidation or discoloration
  • Excessive exposure to heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning

ALL REFUNDS WILL BE DISPERSED WITHIN 30 DAYS AFTER EYEGLASS.COM RECEIVES THE RETURNED PRODUCT.

15-Day Exchange Policy 15-Day Return Policy
Non-Prescription Eyewear
  • Free exchange*
  • Customer pays cost of shipping to Eyeglass.com
  • Original packaging must be included
  • Full purchase price refunded minus 10% restocking fee**
  • Customer pays shipping costs
  • Original packaging must be included
Prescription Eyewear
  • Free exchange*
  • If new lenses required,50% of original lens price† credited towards new lenses
  • Customer pays cost of shipping to Eyeglass.com
  • Original packaging must be included
  • No refunds on prescription lenses†
  • Full purchase price refunded on frames only with a 10% restocking fee**
  • Customer pays shipping costs
  • Original packaging must be included

*If the value of the exchanged item is more than the value of the originally purchased item, the customer will be charged the price difference. If the value of the exchanged item is lower than the value of the originally purchased item, the customer will receive a credit for the price difference on his/her credit card.

*Customers wishing to exchange their purchase can choose to receive store credit instead of product.

*Eyeglass.com reserves the right to limit the number of returns and/or exchanges at any time.

†Prescription lenses are custom-made and, therefore, cannot be resold. Eyeglass.com is not liable for any damages when replacing lenses during the shipping or lens replacing process.