Exchange/Return Policy

HOW TO RETURN AN ITEM

EXCHANGES COVERED BY 1-YEAR MANUFACTURER WARRANTY

All of our frames are covered by a 1-year manufacturer's warranty. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase. Call our customer service department at 1-800-808-0895 to find out if the damage is covered under our warranty.

Please do NOT attempt to repair eyewear yourself – we cannot accept products that have been tampered with for exchange under a manufacturer's warranty.

**Customers ordering two or more frames for trying on will incur a 15% restocking fee... we have to order in all the frames and return them once they get back to us.

	What's Typically Covered	What's Not Covered
Lens Defects	Cracks not caused by rough handling Peeling coatings	Exposure to excessive heat or cold Prolonged exposure to water Rough handling Improper cleaning
Frame Defects	Stripped screws Broken nosepad posts Broken or loose hinges Dislodged jewels or logos Oxidation or discoloration	Excessive exposure to heat or cold Prolonged exposure to water Rough handling Improper cleaning

EXCHANGES & RETURNS

ALL REFUNDS WILL BE DISPERSED WITHIN 30 DAYS AFTER EYEGLASS.COM RECEIVES THE RETURNED PRODUCT. PLEASE SEND PACKAGES TO EYEGLASS.COM - 14650 MOSSY HAMMOCK LANE - MYAKKA CITY, FL 34251

	15-Day Exchange Policy	15-Day Return Policy
Non-Prescription Eyewear	Free exchange* Customer pays cost of shipping to Eyeglass.com Original packaging must be included	Full purchase price refunded minus 15% restocking fee** Customer pays shipping costs Original packaging must be included
Prescription Eyewear	Free exchange* If new lenses required, 50% of original lens price† credited towards new lenses Customer pays cost of shipping to Eyeglass.com Original packaging must be included	No refunds on prescription lenses† Full purchase price refunded on frames only with a 15% restocking fee** 15% for trying on two or more frames Customer pays shipping costs Original packaging must be included

*If the value of the exchanged item is more than the value of the originally purchased item, the customer will be charged the price difference. If the value of the exchanged item is lower than the value of the originally purchased item, the customer will receive a credit for the price difference on his/her credit card.

*Customers wishing to exchange their purchase can choose to receive store credit instead of product. ALL SPECIAL ORDERS AND FRAMES THAT SAY NO RETURNS WILL ONLY RECEIVE STORE CREDIT - NO REFUNDS.

***If product is received after the 15 day return period customers will receive store credit only and/or incur a 25% restocking fee.

*Eyeglass.com reserves the right to limit the number of returns and/or exchanges at any time.

†Prescription lenses are custom-made and, therefore, cannot be resold. Eyeglass.com is not liable for any damages when replacing lenses during the shipping or lens replacing process. IF YOU SEND A FRAME IN FOR LENS REPLACEMENT AND WANT TO INSURE IT WHEN WE SHIP BACK TO YOU IN CASE IT IS LOST IN MAIL - PLEASE REQUEST EXTRA INSURANCE AND THIS WILL BE PAID BY CUSTOMER.