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| Why Order From Eyeglass.com? |
We have found many people are cautious about buying over the internet so we have made it our goal to address those concerns.
We have been on the internet since 1995.
We are focused on Eyeglass.com – it is even the name of our company. In other words we are not a retailer experimenting with online optical sales. We have an office and a showroom that you are always welcome to visit in Sarasota, FL.
We publish all of our prices, shipping costs and return/exchange policies. Most of our prices are rounded to the nearest dollar, we don’t like silly pricing gimmicks any more than you do.
We subscribe to a third party rating system that polls our customers voluntarily . Since we really don’t like confrontation, complaints and unhappy customers; we do everything possible to receive positive responses.
We have an 800# (try getting a hold of someone at an Amazon, eBay or other retailers). Of course we prefer e-mails but we are here, alive and well! We are for real. Imagine an internet company with an office, employees and even a coffee maker.
We strive to have the lowest/fairest prices. Occasionally we hear about lower prices but they are usually accompanied by high shipping/return fees or are from retailers experimenting in the business who tend to come and go leaving customers in the lurch.
We survived the dot-com crash by focusing on customers and providing what they wanted at unheard of prices. You’ll notice that we have many items that just can’t be found at typical optical stores. We get e-mails from people asking for say, round frames, so we try to find them and put them on our site. It’s not that hard and we like the hunt!
Dr. Morrison, Chairman of our advisory board, insists that we only use optical quality frames and superior lenses. But, even more importantly, every Rx is reviewed by a licensed optician. We don’t just fax the Rx to a lab and ship it out.
Each Rx is reviewed to make sure the frame and lens combination is correct and the lens type appropriate. The lenses are then checked for power and accuracy before and after they are inserted in the frame. And finally we have a careful final inspection protocol that assures the best possible outcome.
Eyeglass.com has been on the web consistently since 1995. We are very proud to have a repeat order rate 5 times that of the industry average.
Jim Morrison
Founder and President |
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